Privacy Policy/Terms and Conditions

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case Courier Post needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

Use of Cookies

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalising information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customise our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Stock Availability

Every effort is made to maintain accurate, up to date stock on our online store. It is possible that at  times stock availability may not be totally accurate on In the event that we are unable to fulfil your order due to being sold out of a style or size, we will contact you as soon as possible to let you know.  We apologise for any inconvenience this may cause you.


All prices listed on our website are in New Zealand dollars and are inclusive of Goods and Services Tax. If you are an overseas Customer the amount you are charged on your credit card for products may vary according to the currency conversion on the day of your purchase or the date of the charge to your credit card.

All prices are correct at time of publication, however we reserve the right to change prices at any time without notice. If this should happen after we have accepted your order, we will contact you prior to processing your order.

In addition to the price for products, delivery charges may incur at the checkout when completing your order. If products are being sent overseas there may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total.

Correction of error

We make every effort to make sure the information is correct and up to date on But there are instances where the information on the web site may contain errors t. We therefore reserve the right to correct any errors and to change and update information at any time without prior notice (including after you have submitted your order). Errors may relate to product description, pricing and availability.

Colour Representation

Whilst we try and ensure all details and descriptions which appear on the website are accurate, colour descriptions are a representation only as, we cannot guarantee that your monitor's display will accurately reflect the colour of the product that's delivered to you.


Raglan Surf Emporium strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Raglan Surf Emporium, nor any employee or representative of Raglan Surf Emporium will be liable for damages arising from the use of this website or the products sold here.