Refund policy

RETURNS POLICY

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products at your expense in order to receive a refund. The freight will not be refunded.

If there is something wrong with the product or not exactly what you wanted or if your delivery is not identical to your order , please contact our store on 07 282 0018 or send us a e-mail (info@raglansurfemporium.com) please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

You may return/exchange any item  within 14 days of receipt for an exchange/credit note or refund. All items must be unused and in original condition with the tags attached accompanied by a receipt. Only online sales can be returned for a refund. When we receive the product, we will refund the value of the purchased product, but not the original freight.

We can not exchange swimwear or underwear.

The item being refunded will be refunded by the original form of payment.

EXCHANGE

If the garment size is incorrect and you would like to exchange please call the store so we can check if alternate size is available and hold for you . You can either bring the garment into the store to exchange or you can post back via a courier at your cost and we will return to you (On us)

Please do not hesitate to contact us if you require any additional info – info@raglansurfemporium.com

Please post return using tracked courier to:

Our return address is:
Raglan Surf Emporium

3 Wainui Road, Raglan, New Zealand 3225

Ph 07 282 0018

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

We recommended when returning product to send with a courier and signature required.